Shipping

US & Canada Shipping

RAWFACE is currently available only in Canada and the United States, and we keep it simple:

Shipping is always free.

Every order. Every time.

Each jar is packed by hand and shipped with care. Once your order is on the way, you’ll receive your tracking details so you can follow it right to your door.

International Shipping

We’re not offering international shipping just yet. As we grow, we’ll add more regions—and we’ll announce them when the time comes.

Returns

Return Costs

If there’s an issue with your order, message us, and we’ll take care of you. Return costs are handled on a case-by-case basis, and our team will walk you through the quickest solution.

30-Day Return Window

You have 30 days from the day your order arrives to request a return or exchange.

Satisfaction Guarantee

RAWFACE is a pure, all-natural product — no additives, no fillers, nothing artificial.
Because of that, slight variations in texture, firmness, or colour are completely normal.

But here’s our promise:

If you try RAWFACE and it’s not the right fit for you, we’ll review your request on a case-by-case basis and may offer a full refund.

No hoops to jump through. No hassle.
Just honest, human customer service from a brand that stands behind what it makes.